Recreational Whinge: Recently I needed to have an award created for a special event and I had researched quite a bit online to find the right type of crystal award instead of a plastic or plain glass one.  I actually spent hours researching the product, but unfortunately I didn’t spend much time researching the company I would order through.  The product was more important to me at the time.

Unfortunately, the product I wanted was being manufactured and sold by a company I would soon find out had no idea how to provide award-winning service!