When a trophy manufacturer can’t even deliver award-winning service!

Posted by noel | Posted in May I speak with a human please? | Posted on 10-03-2010

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Silly Customer Service RepRecreational Whinge: Recently I needed to have an award created for a special event and I had researched quite a bit online to find the right type of crystal award instead of a plastic or plain glass one.  I actually spent hours researching the product, but unfortunately I didn’t spend much time researching the company I would order through.  The product was more important to me at the time.

Unfortunately, the product I wanted was being manufactured and sold by a company I would soon find out had no idea how to provide award-winning service!

Where’s my coffee?

Posted by noel | Posted in May I speak with a human please? | Posted on 08-09-2009

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Silly Customer Service RepRecreational Whinge:  I understand we’re in the middle of a “global financial crisis” but I have a gripe about how stingy hotels seem to be these days.

I travel quite a bit with my career and I love staying in hotels, particularly because most hotel rooms have bathtubs and taking a bubble bath is such a luxury for me!  However, it goes wrong when there seems to be a conspiracy against providing enough little coffee and sugar packets in the room.

To Lie or Not to Lie

Posted by noel | Posted in May I speak with a human please? | Posted on 06-08-2009

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Silly Customer Service RepRecreational Whinge:  In case you’re wondering about the “category” chosen here of “May I speak with a human please?”, the category is about anything to do with customer service.  Now that I’ve cleared that up, I need to whinge about a request I received recently from someone who wanted me to lie about the service they provided to me so that their reputation wouldn’t get tarnished.